Returns & Exchanges
At Loftie, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. If your purchase isn't quite right, our streamlined process makes it simple to find your perfect fit or receive a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, a prepaid shipping label will be generated and sent to your email address for easy printing.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label, and drop the package off at any authorized carrier location.
Receive Your Refund
After our quality team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing