Frequently Asked Questions
Everything you need to know about shopping with Loftie.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for all domestic orders via our online portal.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Loftie is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.
Can I change or cancel my order after it is placed?
Orders are processed quickly, but we have a 60-minute window where we can attempt to modify or cancel your request. Please contact our support team immediately via live chat.